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©2019 Vspry Australia Limited ABN 41 631 026 330

AUSTRAC entity 100596167    AFCA member 70636

Level 19, 10 Eagle St Brisbane QLD Australia 4000

Phone 1800 934 185

Terms of Use

Our Terms
By accessing and/or using this website, the Vspry app and related accounts, products and services, you agree to these General Terms and Conditions, which include our  ( ). You should review our  and these Terms carefully and immediately cease Privacy Policy our terms Privacy Policy using our website if you do not agree to  which were updated in May 2019. In , 'us', 'we' and 'our' means Vspry Australia ABN our terms, our terms 41 631 026 330, our related  and our successors, assignees and authorised agents. We may also use third parties or our related organisations org to deliver aspects of our accounts, services or products. References to “you” means the individual(s) or named as theanisations organisation holder(s) of the relevant account, or as the customer(s) for the relevant product or service. “Your” has a corresponding meaning. You may also be responsible under  for actions or instructions of authorised users. Unless stated otherwise,  apply to all our accounts, products our terms our terms and services for personal and business customers, and they apply from the first time you use an account, product or service, or when you submit your application for an account, product or service, whichever happens first. There may also be other that apply to specific specific terms accounts, products or services such as the . Among other things, these may set out eligibility criteria or usage rules for Vspry Merchant Agreement the account, product or service. You will find these  on our application forms and brochures, in materials provided or made available specific terms to you around the time you take up the account, product or service, and/or in other documents that you agree in writing with us. If there is any conflict, the will take priority. Other terms may also be implied by . Where we refer to  for a particular specific terms law or legal rule our terms account, product or service, we mean these terms together with the  for that account, product or service. For each account, product specific terms or service we provide you,  make a separate agreement between us (Vspry), and you (the individual(s) or named as the our terms organisation account holder or specified as the customer(s) for the relevant account, product or service). Aside from , you can also find other our terms information about the features of our accounts, products and services at  or made available to you around the time you take up a vspry.com particular account, product or service. We refer to these stated features as . Throughout  some words are in italic. product features our terms These are words with specific meanings. You can find the meanings of these words in the section at the end of these . Definitions terms
When can  and  change? our terms product features
We can make changes to  and/or  from time to time. Except where  say otherwise, we’ll give at least 30 days’ our terms product features our terms notice before making these kinds of changes. If you do not wish to accept a change, then subject to any and requirements set out specific terms below, you can close your account, or cancel your product or service. If you do this before the change comes into effect, the change will not apply to you in relation to that account, product or service. Otherwise, the change will apply to you as soon as it takes effect. Note that the specific terms for some accounts, products or services may include a fixed or minimum term, limiting your ability to close or cancel during that term. Also, you may be unable to close an account or cancel a product or service until you have paid all amounts owing to us in relation to that account, product or service. We do not need to give notice beforehand for a change to  where we  consider the change does not product features reasonably substantially reduce the benefit of the relevant account, product or service. Instead, we will update our website  to reflect the change vspry.com when it takes effect (or earlier if we choose).
Communicating with you
When we give notice under  we can do so in one or more of the following ways: our terms, by direct communication (by letter, email, text message, secure message when you log in to the Vspry app, or by telephone); by displaying a notice on our website at ; vspry.com by putting a notice in the media (for example, in the public notices section of a newspaper); or through any service used by you. electronic payments 
You are required to tell us if there are any changes to your contact details. You will be taken to have received any notice that we send to the most recent contact that we have on file for the relevant account, product or service. We may present you with promotional abo information  information ut accounts, products and services that we think might be of interest to you (including from our selected business partners). However, if you ask us not to provide you with this , we will comply with your request. information
How will your information be held and used?
When you apply for an account, product or service, and throughout our relationship with you, we and our related  can monitor and organisations collect about you for the purposes of: information 
obtaining and verifying your identity and address ; information cyber security and assurance; information assessing whether or not to provide you with an account, product or service; establishing and operating your account, product or service; processing transactions and sending notices about your transactions; managing your relationship with us and our ; related organisations resolving complaints, and troubleshooting problems; complying with any applicable ; law or legal rules investigating, detecting and/or preventing fraud, money laundering or other criminal offences; customising, measuring, and improving the content, layout, and operation of our websites and apps; learning more about your level of satisfaction, your expectations of us and our business partners, and how we can exceed them; conducting market research, data processing and statistical analysis; providing you with about accounts, products and services that we think might be of interest to you (including from our information selected business partners), subject to other relevant provisions in ; and our terms for other purposes to which you have consented.
You authorise us and our to collect about you from any person who can provide us with that relates related organisations  information  information to a purpose listed above and is necessary for that purpose.
Credit reporting bureaus
As part of opening and operating your accounts, and providing any products and services to you, we may check your credit standing. As part of
that credit enquiry, we may give your to credit reporting bureaus, and credit reporting bureaus may give they hold about information  information you to us. We will also provide to credit reporting bureaus about when you have and haven’t met your payment obligations to us and information our . Credit reporting bureaus may use the provided by us to update their credit reporting databases. When other related organisations information individuals and use the credit reporting bureaus’ services, they may be provided with this updated . organisations  information
Security and accuracy of your personal information
Your may be stored physically or electronically by us, our , or any third party that we or our information  related organisations related organisations contract to store it domestically or internationally. We will act to ensure that your information is protected from unauthorised use or reasonably disclosure. We will do everything to ensure that the we hold about you is accurate, although this does depend on you reasonable  information telling us about any changes that mean the we hold about you is no longer correct. You may ask us for access to the we information  information hold about you and, if necessary, request corrections to it. If you would like access to the we hold about you, please contact us. information 
Disclosure of your personal information
You authorise us to disclose your to: information 
our ; related organisations third parties (including overseas third parties) that provide services to or for us or our . These third parties may be related  organisations subject to overseas which require them to disclose your ; law or legal rules  information conducting market research, data processing and statistical analysis for us;organisations law enforcement authorities, the courts, government agencies, regulatory authorities or third parties (including other financial institutions), both domestically and internationally, where we believe the disclosure will assist us to comply with any or will assist in law or legal rules the investigation, detection and/or prevention of fraud, money laundering or other criminal offences; credit reporting bureaus and debt collection agencies; external dispute resolution schemes; guarantors of your obligations to us; insurers (yours or ours) in relation to any money you owe us or any property that you have given us security over; our assignees or potential assignees; your representatives (including your health practitioner, legal adviser, accountant, financial adviser, executor, administrator, guardian, trustee, or attorney); any previous or current employer, to the extent necessary for us to confirm your employment history or income; or anyone that we need to contact to carry out your instructions to us (including the recipient of any payment).
We may also disclose about you to anyone you authorise us to disclose that to or your consent may be  inferre information  information reasonably d from the circumstances. We may also disclose about you to others where required by , or where we have a public information  law or legal rules duty to do so.
Establishing an account, product or service
To open an account, or sign up for a product or service, you will be required to apply digitally (for example, through a mobile app or via our website). You (and anyone acting on your behalf) will be required to provide proof of identity. If you are a company, trust, partnership or other orga we may also require details and proof of identity for anyone who owns or has control over the (for example, directors,nisation, organisation trustees, partners, office holders, appointors, senior executives and shareholders). We can also require you (or anyone acting on your behalf) to update or re-supply this information to help us keep about you up-to-date. If we consider it to be necessary, we may use information  reasonably third party services to verify the you have provided. We are not obliged to open an account and/or provide you with a product or information service. Whether we approve your application for an account, product or service is solely at our commercial discretion.
Acting on your instructions
Before we act on instructions to us, we may require proof of your identity (or the identity of anyone acting on your behalf). This may involve asking security questions or requiring suitable identification. However, each time any electronic service is accessed with authorised credentials including but not limited to passwords, unique codes and bio-metric data, we will act on any instruction given to us, whether or not you authorised the instruction. We need not make any further enquiries to verify an instruction and can assume that you gave it to us. We may, at our discretion, accept instructions from you or anyone acting on your behalf by email, phone, secure message via our app, email, text or other means. You authorise us to act on these instructions. We are not responsible for any consequences of acting on, or refusing to act on, these instructions where they are unclear, or from errors introduced in the process of transmitting them to us. We can refuse an instruction where we are not reason a satisfied of your identity (or the identity of anyone acting on your behalf). We can also refuse an instruction where we consider bly  reasonably this may be necessary or prudent to protect our legitimate interests, or the legitimate interests of a third party (for example, where we reasonably suspect an instruction is unauthorised or fraudulent, or where we consider that following the instruction could result in us violating a reasonably  la or the rights of a third party). This does not oblige us to refuse instructions in these circumstances.w or legal rule 
When can an account be closed or a product or service cancelled?
Except where our say otherwise, we can choose to close an account or cancel the provision of a product or service to you, at any specific terms time and without notice, if:
we believe that you have acted, or are acting, unlawfully; reasonably we believe that you have been aggressive or threatening to our staff, partners or customers; reasonably you have been adjudicated bankrupt; you have become insolvent or unable to pay your debts as they fall due, or proceedings are commenced, or an order is made, or any other step is taken for your liquidation including but not limited to the appointment of an external administrator; you no longer have the necessary authority to operate the account or receive the product or service; you are not eligible for the account, product or service under ; our terms you have not provided all needed for us to comply with relevant , or we have not been able to verify the information  law or legal rules infor
to our satisfaction;mation  reasonable some or all of the that you have previously provided to us in order to open or operate the account, product or service is information materially inaccurate, and as a result we consider closure or cancellation is necessary or prudent to protect our legitimate reasonably interests; we believe that we are required to do so by l , or by the rules of a ; reasonably aw or legal rules payment system we suspect the account, product or service is being used or obtained to facilitate fraud, money laundering or other criminal reasonably offences; or we believe that the closure or cancellation is necessary or prudent to protect one or all of the parties to the account, or our reasonably legitimate interests, or the legitimate interests of a third party.
We may also close some or all of your accounts or cancel some or all of the products or services we provide you, where you fail to pay amounts owing to us when they are due, or you otherwise breach If we close an account or cancel a product or service without giving you notice our terms. beforehand, we will give you notice as soon as practicable afterwards. Except where our say otherwise, we can also reasonably  specific terms close your account or cancel the provision of a product or service to you by giving at least 30 days’ notice, without needing to give a reason. Except where  say otherwise, you can ask us to close an account or cancel a product or service at any time. To do this, tell us by phone our terms or secure messaging via the Vspry app. Note our may include a fixed or minimum term, limiting your ability to close an account, or specific terms cancel a product or service during that term. If you ask us to close an account or cancel a product or service, and you owe us money in relation to that account, product or service, we may require that you pay the amounts owing before we will close the account or cancel the product or service. Until your account is closed, or your product or service cancelled, will continue to apply, and we may continue to charge our our terms fees. When your account is closed, or your product or service cancelled, you must immediately pay us any amounts you owe us relating to that account, product or service.
When can an account, product or service be suspended?
We can choose to suspend the operation of an account or your access to a product or service, at any time and without notice, if:
you have been adjudicated bankrupt; we consider you have become insolvent or unable to pay your debts as they fall due, or proceedings are commenced, or an reasonably order is made, or any other step is taken for your liquidation, including but not limited to the appointment of an external administrator; we are notified of a dispute over either the ownership of funds in your account or the operation of your account, product or service; we consider it necessary or prudent to clarify the authority of any person claiming to act on your behalf; reasonably you have not provided all needed for us to comply with any relevant , or we have not been able to verify the information  law or legal rule in to our satisfaction;formation  reasonable we discover that some or all of the that you have previously provided to us in order to open or operate the account, product or information service is materially inaccurate, and as a result we consider suspension is necessary or prudent to protect our legitimate reasonably interests; we consider we are required to do so by , or by the rules of a ; reasonably  law or legal rule payment system we suspect your account, or a product or service is being used or obtained to facilitate fraud, money laundering or other reasonably criminal offences; or we suspect that suspension may be necessary or prudent to protect one or all of the parties to the account, or to protect our reasonably legitimate interests, or the legitimate interests of a third party;
We may also suspend some or all of your accounts, products and services where you fail to pay amounts owing to us when they are due, or otherwise breach If we suspend an account, product or service without giving you notice beforehand, we will give you notice as soon our terms. as practicable afterwards, unless this is prohibited by any . Unless we decide to close the account or cancel the reasonably  law or legal rule product or service, the suspension will come to an end when we are satisfied that the reasons for the suspension no longer apply. reasonably During the suspension, will continue to apply, and we may continue to charge our fees. our terms 
What other interruptions might occur?
We will use care in operating our systems, so as to limit disruptions to your use of our accounts, products and services as allowed by reasonable  . However, you accept that our systems will not necessarily be available uninterrupted or error-free, and they may also be inaccessibleour terms from time to time while undergoing maintenance or upgrade work. If we are not able to provide advance notice of any interruption, we will give notice as soon as practicable afterwards. reasonably 
What happens to payments made to or from your account?
We can make payments from your account without your permission if required by relevant . We may block or delay payments to law or legal rules or from your account without your permission if required by relevant , or if we suspect the payment involves some law or legal rules reasonably form of fraud, money laundering or other criminal offence. We may determine when and in what order payments into and out of your account are made. On your request, we will provide you with on when funds paid into your account are likely to be cleared. The timing of this will information depend on a number of factors, including the type of payment method used, what country the payment originated from, the rules or legislation covering payments (including those relating to dishonours and reversals) and/or whether the payment was made on a and during business day business hours. We may allow you to withdraw against uncleared funds. If we do, and the payments into your account are reversed, we will debit your account with the amount of the payments. If there are insufficient cleared funds in your account, this may put your account into unauthorised overdraft. You agree that we are entitled to decline or reverse payments from your account if:
there are insufficient cleared funds in your account; you instruct us to stop or reverse the payment, and we are able to comply with that instruction; you have not provided all needed for us to process the payment or comply with relevant , or we have not information  law or legal rules been able to verify the to our satisfaction, or we consider that the is materially inaccurate; information  reasonable  reasonably  information we are required to do so by relevant , or the rules of a ; law or legal rules payment system we suspect the payment is being used to facilitate fraud, money laundering or other criminal offences, or reasonably we consider it necessary or prudent to protect one or all of the parties to the account, our legitimate interests, or the legitimate reasonably 
interests of a third party.
There may be a cost to you if we reverse a payment from your account. We are also entitled to decline a payment from your account if we reason suspect that the payment is unauthorised. If you make a payment from your account in error, it may not be possible to stop or reverse theably
 payment once it has been made. You may only be able to recover such a payment made in error through court action or with the consent of the account holder who received it. If you ask us to recover a payment from your account, we will use efforts to do so, and we may charge reasonable you our costs. We may reverse payments paid into your account, without your consent and without giving notice, if: reasonable 
we have made an error; the person or making the payment has made an error; organisation another financial institution involved in making the payment has made an error, or has dishonoured the payment; we are required to do so by relevant , or the rules of a ; law or legal rules payment system we suspect the payment is being used to facilitate fraud, money laundering or other criminal offences; or reasonably the payment was unauthorised, and we believe that you are not legally entitled to retain it. reasonably 
What do you need to know about payments?
There may be maximum and minimum limits for certain transactions. Details of our current maximum and minimum limits for transactions are available at . We can change these at any time without notice. You must give us three business days’ notice to set up an automatic vspry.com payment. Where there is not enough money in your account to make a requested automatic payment, at our discretion we may make the payment, or try again on the following business day. If the payment is made and as a result your account is overdrawn you may be charged a fee. For further information see the list of fees available at . An automatic payment authority may be cancelled, without notice to you, in vspry.com circumstances when the automatic payment fails three scheduled dates in a row. If you wish to stop or alter an automatic payment, you must give us at least three business days’ notice before the date the payment is scheduled to be made. If you authorise an individual or to take organisation a direct debit from your account, then you must ensure they tell you the start date, frequency, and amounts of the direct debit and update you if these change. You agree that we can pay from your account any direct debit that we believe has been authorised by you. If changes reasonably are made to your account details, and there is a direct debit coming out of your account, you must tell the individual or  that you have organisation authorised to debit your account about the changes to your account. A new direct debit authority may be required to authorise future direct debits on your account. If you wish to stop a payment to be made by direct debit, you must give us at least three business days’ notice before the date the payment is scheduled to be made. If changes are made to your account details, and there is a direct credit coming into your account, you must tell the individual or that you have authorised to credit your account about the changes to your account. We may defer organisation payments when they fall on a non- until the next . We will continue to process (including scheduled business day  business day electronic payments payments) out of your account until we receive formal notice of your death, dissolution, bankruptcy, insolvency, external administration, or mental incapacity. Within a of receiving such notification we will cancel all future  out of your account, from that date  time reasonable electronic payments or as soon as possible after that date. We may continue or reinstate these payments and direct debit authorities if we receive an appropriate authority (for example, a valid enduring power of attorney if you have become mentally incapacitated). 
Direct Debits
When you establish with us a Direct Debit Request Agreement ("DDR Agreement") to credit an account you hold with us via a deduction from an account held with another institution, you acknowledge that:
Where the drawing date falls on a non-business day, we will draw the amount on the next business day. If at any point you are uncertain as to when the debit will be processed, should contact the institution where the account is held. We will not change the amount or frequency of drawings without your prior instructions. We reserve the right to cancel or stop drawing arrangements, if three or more drawings are returned unpaid by the drawing institution. You will carefully check your bank account details against a recent statement from you drawing institution to ensure they are accurate, and ensure by checking with the drawing institution of the availability of direct debit in relation to the account being drawn, as direct debiting may not be available on all accounts. We will keep all information pertaining to your account at the drawing institution private and confidential. However, our bank may require us to provide information to it in connection with a claim made on it relating to an incorrect or wrongful debit or credit.
Your rights include:
You may terminate the DDR Agreement drawing arrangements at any time or stop any individual drawing by giving written notice to us at least 7 business days prior to the next drawing. You may modify or alter the details of your DDR Agreement by giving written notice to us at least 7 business days prior to the next drawing. If you consider that an amount under the DDR Agreement has been initiated incorrectly, you should take the matter up directly with us, by contacting us on 1800 934 185 or via secure messaging within the Vspry app. We will give you at least 14 business days’ notice in writing of any changes to the terms of the drawing arrangements.
Your responsibilities include:
You must ensure that enough funds are available in your account drawn upon, to meet a drawing on its due date. You must ensure that the authorisation you have given us to draw on the account being drawn upon, is identical to the account signing instruction held by the drawing institution. You must advise us if the account nominated by you under the DDR Agreement is transferred or closed.
What are your  responsibilities? electronic payments
In addition to any other requirements in  when using  you must not do (or attempt to do) any of the following: our terms, electronic payments
undermine the security or integrity of our systems or the systems of our external suppliers; misuse or interfere with the functionality of ; electronic payments
gain unauthorised access to any part of our systems or that you have not been given express permission to access; information use any of our systems or services to upload or transmit any files that may damage our or any other person’s computer, mobile device or software; use any of our systems or services to upload or transmit content that may be offensive or in breach of any ; law or legal rules modify, copy, adapt, reproduce, disassemble, decompile or reverse engineer any of our software or services; or electronic payments use for any purposes other than carrying out transactions for lawful purposes and enquiries on your accounts, electronic payments products and services. 
What are our  responsibilities? electronic payments
We will exercise care and skill in providing you with services. However, as far as permitted by law, we will not be reasonable  electronic payments responsible if you incur a loss caused through circumstances beyond our control. Also, as far as permitted by law, we will not be  reasonable responsible for any consequential loss you might suffer due to any problem affecting our services, even where the problem is electronic payments caused by us. For this purpose, loss is “consequential” if it relates to the particular purposes for which you are using or relying on the service, i.e. if other customers using or relying on the same service for a different purpose would not necessarily suffer the same type of loss. In particular, this means that as far as permitted by law, we will not be held responsible for any knock-on effects you might suffer because:
you are unable to access an service, or an application associated or reliant on an service, at electronic payments  electronic payments any time; you rely on an service provided via the internet, but the service is affected by a failure or delay; or electronic payments you rely on inaccurate content or in any service. information  electronic payments 
We will not be responsible for any loss you might suffer because of any misuse by you (or anyone acting on your behalf) of any electronic service, including any use of the service in a manner prohibited bypayments  . our terms
What if you go into unauthorised overdraft?
If you do not have an approved overdraft limit and if there are insufficient cleared funds in your account we may or may not, at our discretion, decline to make payments from or decline your requests to withdraw money from your account. If we do honour such a payment or request to withdraw money from your account, that payment or request may put your account into overdraft. This is called an “unauthorised overdraft”. We may charge you a fee. Our unauthorised overdraft fees are available at . We may at any time require you to pay us immediately all or vspry.com part of your unauthorised overdraft together with any cost’s payable on that unauthorised overdraft.
How do you keep track of the balance of your account?
You can access your transaction history and account balances via the Vspry app. You must regularly monitor your transaction history and tell us as soon as possible if you think that there is an error within your transaction history or you believe there has been an unauthorised use of your account.
What fees and costs do you pay?
We may charge fees on your account and for any products and services we provide you. We will deduct those fees from your account. We may change our fees at any time but must give notice at least 30 days before doing so. Please note, except where our say otherwise, specific terms we may change foreign exchange rates subject to market fluctuations at any time and are not required to give prior notice of the change. A list of our current fees is available at . Also, if we incur any costs specifically for the purpose of carrying out a request from you, then you must vspry.com pay us the amount of those costs, and we may deduct them from your account. However, before we proceed with your request, we will let you know if these costs might apply, unless they are already mentioned in our list of fees or our . specific terms
Government charges, levies and withholding taxes
We will deduct from your account any government charges or levies that you (or we on your behalf) are required to pay from or in connection with that account, product or service. Unless we hold a copy of a current exemption for you from the relevant taxation authority, we are legally required to deduct withholding tax (whether resident withholding tax or non-resident withholding tax as applicable) from your account.
Rewards
Our current rewards earning and redemption rates are available from . This lists the rewards you earn when you deposit and store vspry.com funds in your account. Except where our say otherwise, we may change earning and redemption rates at any time and are not specific terms required to give prior notice of the change. There may also be for your account relating to the calculation and crediting of rewards. specific terms 
How can someone else use your accounts, products or services?
You must obtain our approval if you want someone else to be able to use or operate one or more of the accounts, products and services we provide you. We may require you to complete an account operating authority for this purpose. Once you and the named person have provided us with the necessary information, and we have given our approval, the named person will be considered an “ ” of the specified authorised user account, product or service. You must ensure that the complies with  for the account, product or service in question. You authorised user our terms will be responsible under  for the  acts and omissions in connection with that account, product or service, as if they our terms authorised user’s were your own. Unless we agree otherwise with you, your  cannot: authorised users establish a new account; change account owner or principal details; change signatories on an account; close accounts, or cancel products or services; add or remove other from your account; or authorised users establish or change credit or lending limits, or authorised overdrafts.
Otherwise, subject to any and any limitations agreed in an account operating authority, we will be entitled to treat each specific terms, authorised as having your full authority in relation to the account, product or service, including the ability to give instructions on your behalf. However,user
 there may still be times where we need you to confirm the authority of your , and we are not obliged to accept their instructions authorised user where we consider further confirmation of their authority is necessary or prudent. Your may also be allowed to view  reasonably authorised users or obtain about transactions and activity on the relevant account, product or service. There may also be that require information  law or legal rules us to allow someone else to operate an account, product or service we provide to you (for example, on your death, dissolution, bankruptcy, insolvency, external administration or mental incapacity). Except where state otherwise, you will be liable for all transactions made and our terms fees incurred on the accounts, products and services we provide you. This includes transactions made and fees incurred by anyone that you or the law authorises to use the account, product or service, and by anyone else who obtains unauthorised access as a result of your negligence or breach of . You will also be liable for any breach of by anyone that you or the law authorises to use an account, product or our terms our terms service that we provide you. It is your responsibility to control your activities in relation to the relevant account, product or authorised users’ service. In particular, if you have an account, product or service for an or business, you must maintain appropriate internal controls in organisation your or business to prevent unauthorised or fraudulent transactions and instructions in relation to the account, product or service. organisation 
What if you breach  or fail to pay on time? our terms
If you breach  (aside from a failure to pay an amount owing to us when due), then: our terms
we may require that you fix the breach; if we consider the breach may expose us to losses or risks that are more than trivial, we may suspend, close or cancel any or reasonably all of the accounts, products and services we provide you, without giving any prior notice; if we consider it necessary or prudent to protect our legitimate interests, we may require you to pay us all amounts you have reasonably owing to us, immediately, whether or not they would otherwise be repayable on demand; and/or we may exercise any of our rights under any contract (including ) between you and us or at law. our terms
If you fail to pay us an amount owing to us when due, then:
we may list you as a defaulter with any credit reporting bureau; we may place any debt you owe us with any debt collection agency; we may suspend, close or cancel the account, product or service to which the overdue amount relates, without giving any prior notice; if we consider it necessary or prudent to protect our legitimate interests, we may suspend, close or cancel any or all of the reasonably accounts, products and services we provide you, without giving any prior notice, and/or we may require you to pay us immediately all amounts owing to us, whether or not they would otherwise be repayable on demand; and/or we may exercise any of our rights under any contract (including ) between you and us or at law. our terms
You must tell us immediately of a breach of in relation to your accounts, products and services (by you, any or any of your our terms  joint holder, a ), or any change affecting your relationship with us. Our rights are subject to our obligations under any applicable local laws.uthorised users
What if you share an account, product or service?
It’s important to understand what it means where you hold an account jointly with one or more others, or are signed up to a service or product jointly with one or more others. For this purpose, we refer to all of you as “ ” of the account, product or service. You and each of the joint holders other is responsible (together and also individually) for: joint holders 
all amounts owing in relation to the account, product or service; any breaches of for the account, product or service, and our terms the actions of each other as if their actions were your own, but subject to any restrictions on their authority that you have joint holder agreed with us in a signed account operating authority (if applicable) for the relevant account, product or service.
This means that:
if money is owed on a joint account, product or service, each is responsible for the whole debt even if another cre joint holder  joint holder ated it (this liability may continue to exist even if a withdraws from the account, product or service, and we can take action joint holder against any or all of the ); and joint holders any can use the joint account, product or service, subject to any restrictions agreed with us in a signed account operating joint holder authority (if applicable) for that account, product or service. For a joint account, this could include making withdrawals or payments without the knowledge of the other . ) joint holder(s
If a dispute arises between , you must tell us immediately. We may suspend the operation of the joint account, product or service until joint holders we are satisfied that the dispute has been resolved. Withdrawing from a joint account, product or service If a instructs us that he or joint holder she wishes to withdraw from a joint account, product or service, we will either suspend the operation of the account, product or service, or remove that party from the account, product or service. In both cases, we will let all  know what action we are taking as soon as possible. joint holders However, all will remain jointly and individually liable for all amounts owing to us (including payments made but not processed) as at joint holders the date of the suspension or removal, until the amounts owing are paid in full. If a instructs us to close or cancel a joint account, joint holder product or service, we can act on the instruction except for accounts with a signed account operating authority stating that two or more are required to operate it. If this happens, we will either suspend or close the account, product or service. However, all will remain jointly joint holders and individually liable for all amounts owing to us on the account, product or service (including payments made but not yet processed) as at the date of the suspension or closure, until the amounts owing are paid in full. If a dies, we may allow the remaining to use joint holder  joint holders the account, product or service, or we may need to close it and establish a new one with the remaining . Any money in a joint account joint holders will belong to the surviving The death of a does not discharge his or her liability to us. If we give a notice or joint holders. joint holder communication about a joint account, product or service to one of the , then as far as permitted by law, all will be treated joint holders joint holders as having received that notice or communication. Where we hold information about a in relation to a joint account, product or service, joint holder or about an account, product or service and the transactions on it, we may disclose this to other  of that information  information joint holder(s) account, product or service.
Trusts
If you are a trustee of a trust, you must tell us in immediately if the trust is appointing a new trustee (or is considering appointing a new writing trustee) or if a trustee is retiring. As an individual trustee, you acknowledge that:
will continue to bind you despite any changes which may take place in the trustees (including by death, dissolution, bankruptcy,our terms
 insolvency, mental incapacity, retirement or admission of any trustee) or the fact that the trust no longer carries on business; and you are personally liable for all obligations of the trust so that we may have recourse to your personal assets on the same basis as any other personal creditor.
Except where our say otherwise, if you are a then your liability to us under is limited to the trust specific terms  limited liability trustee, our terms assets, except to the extent that we are unable to recover amounts owing under from the trust assets: our terms 
because you do not have the right to be fully indemnified out of the trust assets in priority to the interests of the beneficiaries in respect of all obligations incurred by the trustees under ; or our terms because one or more of the other trustees does not have the right to be fully indemnified out of the trust assets in priority to the interests of the beneficiaries in respect of all obligations incurred by the trustees under , where you were aware of this but failed to tell us our terms immediately on becoming aware; orin writing
 because of any dishonesty, wilful default or misconduct by you in respect of your obligations under the trust or . our terms
In these circumstances, this limitation of liability will not apply to you, and you will be liable to us from your personal assets for the amount that we would have been able to recover from the trust assets if these circumstances did not exist. Once a trustee retires and we have been informed in , that trustee will not be liable for any further debts the trust takes on after that point in time.writing
Partnership accounts
If you are a partner in a partnership (other than limited partnerships registered with state or federal authority), you must tell us immediate in writing ly if the partnership is appointing a new partner (or is considering appointing a new partner) or if a partner is retiring. As a partner, you acknowledge that:
will continue to bind you despite any changes which may take place in the partners (including by death, dissolution, bankruptcy,our terms
 insolvency, mental incapacity, retirement or admission of any partner) or the fact that the partnership no longer carries on business; and as well as your joint liability as a partner, you are individually liable for all obligations of the partnership so that we may have recourse to your personal assets on the same basis as any other personal creditor.
Once a partner retires and we are informed , that partner will not be liable for any further debts the partnership takes on after that point in in writing time.
Youth accounts
Youth accounts are available to those under 18 years of age. See our for further details. Children under 13 years of age require a specific terms parent or guardian to operate their account. Once children are over 13 years of age, they can operate their account on their own, including withdrawing money without the permission of a parent or guardian, except where a pre-existing account operating authority indicates that the parent or guardian’s permission is required. Once children reach 18 years of age, they can operate their account on their own, even where a pre-existing account operating authority indicates that the parent or guardian’s permission is required. The one exception to this is where the account operating authority specifically requires two individuals to sign.
Important rules about liability
Except to the extent or the law requires otherwise, and in addition to any other liability you may have, you agree to indemnify (i.e. pay) our terms us on demand for:
all costs (including enforcement, collection, court and legal costs) that we incur in responding to, or dealing with the effects of, reasonably your failure to pay amounts that you owe to us, your breach of , or your fraud or other wrongdoing; our terms all liabilities arising from third party claims that we incur because of your breach of , or because of your fraud or other our terms wrongdoing, and all costs that we incur in defending or settling those claims (including court costs and legal costs); reasonably all liabilities arising from third party claims that we incur because of following your instructions, and all costs that we incur in reasonably defending or settling those claims (including court costs and legal costs); and all losses suffered by us, by our other account holders or customers and/or by any other third party, through unauthorised transactions that were caused or contributed to by your breach of , or by your fraud or other wrongdoing. our terms
However, you will not be liable under this clause for losses or liabilities that result directly from fraudulent or negligent conduct by us (or by our employees, agents or suppliers involved in the provision of our accounts, products or services). To the extent permitted by law, we are not liable for circumstances beyond our control, including delays or failures due to strikes or disputes or any machine or system failures.
What else do you need to know?
You must comply with federal, state and territory laws, along with the laws of any other country that apply to you) when using your accounts, products or services. When you are dealing with us by telephone or other electronic channels, your conversation with us may be recorded and retained for verification or training purposes. We may, at any time and without notice, combine some or all of your accounts with us in order to meet or reduce any amount you owe to us. In doing this we can convert any currency you hold with us into another currency or use any amount held in a joint account. However, we cannot set off deposits or amounts held for you with our related entities against amounts you owe to us. We may, at any time and without notice, set-off any amount that you owe us against any amount we owe you, including amounts in your accounts with us. Our rights of set-off under are contractual rights affecting the terms on which you hold a credit balance in an account. Those our terms rights do not create any security interest in that credit balance, nor do they affect any other right of set-off, combination of accounts, liens or other right to which we are entitled, whether by law or contract. You cannot set-off any amount we owe you against any amount you owe us. If we
receive or hold any property, items or documents for you for any purpose and you owe us money, we may at our discretion exercise a lien over the property, item or document as security.
Assignment
You must not assign, mortgage, charge, grant a security interest over or in any way encumber any right or obligation you have under or our terms in your accounts, except with our prior consent in writing. We can transfer or assign some or all of our rights and obligations in respect of your accounts, or any other relationship you have with us, to one or more other persons. We do not need to give notice of this. If you feel we haven’t delivered on what we promised, please let us know so we can try and resolve the issue.
Complaint Resolution
If you’re not satisfied with the outcome of a complaint you make, you can send a request in writing to our CEO to review your concerns. We take all concerns seriously and every complaint is fully investigated.
Jurisdiction
are governed by the State of Queensland, and the courts of Queensland have exclusive jurisdiction. If at any time part of isOur terms  our terms found to be illegal, invalid or otherwise unenforceable, then this will not affect the rest of . We can also change at any time our terms our terms where we consider the changes are necessary to correct any illegality, invalidity or unenforceability. We will endeavour to give notice reasonably of the change at least 30 days in advance, but a shorter notice period may be required.
Maximum and minimum amounts for transactions
We set maximum and minimum limits for transactions. Details of our current maximum and minimum limits for transactions are available at vspry. . We can change these at any time without notice.com
What are our responsibilities for internet and the Vspry app?We will take appropriate measures to ensure that our digital systems are secure and are regularly reviewed and updated for this purpose. We will never ask you in person or to disclose your log-in details for the Vspry app, in writing or any One Time PIN generated in in the Vspry app. If you incur a direct loss that is due to a security breach of digital systems as a result of our failure to take care and it is not caused or contributed to by you, we will reimburse you for that loss. Your computer or mobile device is reasonable not part of our system and therefore we cannot control, and are not responsible for, its security. However, we may provide you guidance, primarily through , as how to best safeguard your online and the steps you should take to protect yourself and your computer or vspry.com information mobile device from fraud, scams or unauthorised transactions.
How must you keep your computer or mobile device safe?
You must ensure that:
you do not make unauthorised changes to your computer or mobile device (such as ‘jail breaking’ or ‘rooting’ your mobile device); you only download our apps from an official store such as Google Play or the Apple App Store; and you do not set up bio-metric access (such as fingerprint ID) to the Vspry app on your mobile device if someone else’s bio-metric information is or will be stored in the device.
You must tell us immediately if your computer or mobile device has been lost or stolen, or if you have replaced your mobile phone. We recommend that you ensure that your computer or mobile device has appropriate protective software installed (such as virus scanning, firewall, anti-spyware and anti-spam software) and that such protective software, together with the operating system installed on your computer or mobile device, is continually updated. However, you will not be held to have breached  or to have failed to take steps to protect your our terms reasonable Vspry app, solely because you have failed to comply with this recommendation.
Can you stop or alter a transaction?
You cannot stop or alter a transaction after it has been initiated. This means that if you allow a transaction to be processed before you receive goods or services, and you then do not receive those goods or services or are unhappy with them, you will not be able to reverse the transaction. You should always consider the security and standing of the merchant before you make a transaction.
One Time PINs
When you request certain changes or transactions in the Vspry app, we may require you to enter a One Time PIN sent to your mobile phone number before we will process the request. For example, we might require this to update your personal details, create a payment to a new recipient, change a future dated payment, or create or amend a payment template. This list may change from time to time. Your One Time PIN may expire if you don’t use it in time, or if you enter the wrong code multiple times. Because One Time PINs are sent as text messages, you may be unable to make certain changes or transactions in the Vspry app where our messages are not delivered – for example, if there’s a problem with the mobile phone network, or you’re out of range or overseas without roaming. One Time PIN messages may include details of the change or transaction requested, such as payment amounts or recipients. Keep in mind that these details can be seen by anyone who reads your text messages. If you have more than one mobile number on record with us, we’ll use what we consider to be your primary mobile number. You can update this if necessary. If you don’t have a mobile number on record with us, your account won’t be protected by One Time PINs.
How must you keep your log-in credentials safe?
You must:
never disclose your log-in details for the Vspry app (or One Time PINs generated in the Vspry app) to anyone else, including Vspry staff, police or family members; not record your log-in details for the Vspry app (including keeping your password on a file or on your computer or mobile device); not create or use a password that can be easily found out, or uses personal about yourself (for example, your family, street or information 
pet names); create or use a password or PIN that is unique – your password or PIN should not be the same as or similar to passwords or PINs you have used in the past, or that you use to access your mobile device or any other service; change your password or PIN immediately if you have any reason to think that someone else does or may know them; take care when accessing the Vspry app to ensure that your log-in details are not seen by or disclosed to anyone else; reasonable take care when opening unexpected attachments or installing software on your computer or mobile device; reasonable not respond to any requests for your log-in details for the Vspry app (or any One Time PIN generated in the Vspry app), other than through the Vspry app; not leave your computer or mobile device unattended while you are logged on to the Vspry app; lock your mobile device to stop unauthorised use of the Vspry app or unauthorised access to your text messages; not use shared computers like those in internet cafes to use the Vspry app; and ensure that the mobile number on record with us is up-to-date at all times; not allow anyone else to have bio-metric access to your mobile device if you enable bio-metric access to your the Vspry app.
You must tell us immediately if you think there is any reason to suspect that your log-in details for the Vspry app are, or may be, known by another person or that there has been an unauthorised use of the Vspry app, or your account.
What is your liability?
You will not be liable for any loss resulting from unauthorised transactions made on your account through the Vspry app, unless you have acted dishonestly or negligently, failed to take steps to protect your Vspry app, or you have breached , including but not limited to: reasonable  our terms
failing to safeguard your computer or mobile device; reasonably having a bio-metric log-in enabled on your mobile device if someone else’s bio-metric details are registered to the device; selecting an unsuitable password, or failing to keep your log-in details for the Vspry app safe; or not telling us as soon as possible if there is any reason to suspect that your log-in details for the Vspry app are or may be reasonably known by another person or that there has been an unauthorised use of the Vspry app or your account.
If you are liable for unauthorised transactions made on your account(s) through the Vspry app, where you have acted negligently, failed to take re steps to protect your Vspy app, or breached s, then your maximum liability for those unauthorised transactions will be the lowerasonable  our term of:
the actual loss at the time you let us know that your Vspry app may have been compromised, or that unauthorised transactions were occurring; or the balance that would have been available for withdrawal from your accounts (including any credit facility) between the time the unauthorised transactions began and the time you notified us.
However, if you have used or allowed your account to be used to process fraudulent or unauthorised transactions, then you may liable for some or all of the loss suffered by other parties who have been defrauded, regardless of the balance available on your account.
Definitions:
in relation to a particular account, product or service, a person who has been authorised by you to operate that account, product:authorised user
 or service. any day other than a Saturday, Sunday or a nationwide public holiday. business day: 
digital payment services that we provide in an electronic form, including the Vspry app, automatic payments, direct credits:electronic payments
 and direct debits (including by batch upload). includes but is not limited to “personal information”. information: 
where you hold an account jointly with one or more others, or are signed up to a service or product jointly with one or more others.:joint holder
 
any applicable law, regulation, code, industry rules or industry guidance, any requirement of a court, ombudsman or similar:law or legal rule
 body, or any binding undertaking given to a regulator, domestically or internationally.
in relation to a trust, a trustee that does not have any interest or right in relation to the assets of the trust (including as a:limited liability trustee
 beneficiary) other than as a trustee of the trust.
includes but is not limited to any company, trust, partnership, limited partnership, incorporated association, government body,:organisation
 registered co-operative or managed investment scheme.
these general terms together with the  for each account, product or service.:our terms specific terms payment system: the relevant domestic payments system.
the stated features of our accounts, products and services, which may be set out in our application forms and brochures, at :product features vs on the specific pages for the relevant account, product or service, and/or in materials provided or made available to you around the timepry.com you take up a particular account, product or service. Our fees, transaction limits, and other rates are not product features.
where  require us to act reasonably, or make a reasonable decision, or hold a reasonable opinion, thisreasonable and : reasonably our terms means that our action, decision or opinion must be within the range of possible actions, decisions or opinions that might be expected in the circumstances from a reasonable and prudent registered financial services business, but it is for us to choose what we consider to be the most appropriate option within that range.
all organisations that we control, all organisations that control us, and all organisations that we are under common control:related organisations
 with. For this purpose, “control” can be direct, or indirect through a chain of organisations where each one controls the next organisation in the chain.
additional terms and conditions that apply to particular accounts, products or services. These may include (among other things):specific terms
 
eligibility criteria or usage rules for the relevant account, product or service, and may be set out in our application forms and brochures, at vspry.c , in materials provided or made available to you around the time you take up a particular account, product or service, and/or in otherom documents that we agree with you in writing.writing: includes email and secure messaging

Download Terms here